Shipping policy

Last updated: November 13, 2026

1. Digital Products Only
NEW FOLLOWSS sells digital products only. These include influencer kits, YouTube thumbnail templates, social media templates, presets, overlays and other downloadable creator resources.

We don’t ship physical items. Nothing will be mailed to you, and there are no shipping fees.

2. How You Receive Your Order
After your payment is confirmed, you get your Products in one or more of these ways:

Instant download: a download link appears on the order confirmation page right after checkout.
Email delivery: we send a download link to the email address you entered at checkout.
Your account: if you have an account with us, you can also find your downloads in your order history.
3. Delivery Time
Most orders are delivered instantly, within a few minutes of payment.
Sometimes, for example when a payment is under review or our systems are delayed, delivery can take up to 24 hours.
Orders flagged for fraud checks may take longer. If we need to verify anything, we’ll contact you.
4. Didn’t Receive Your Download?
If you haven’t received your Products within 24 hours:

Check your spam, junk or promotions folder for an email from us.
Make sure the email address on your order is correct.
Look in your account’s order history, if you have one.
If you still can’t find it, email us at cassatelladavide824@gmail.com with your order number and the email address you used. We’ll send your files again, usually within 1 to 3 business days.
5. Download Links and Backups
Download links may expire or allow only a limited number of downloads.
Please download your files soon after purchase and keep a backup copy on your device or cloud storage.
If a link has expired, contact us and we’ll try to send a new one.
6. File Formats and Requirements
Products come as digital files. Depending on the Product, these may include ZIP, PSD, PNG, JPG, MP4, MOGRT, XMP or DNG files, or Canva template links. To open ZIP files, you’ll need a device that can unzip them, plus the software listed on each product page. Please check the product requirements before you buy.

7. International Customers
Our Products are digital, so customers anywhere in the world can buy and download them. Prices are in USD, and your bank may convert the currency or charge a foreign transaction fee. Those fees are not set by us.

8. Wrong Email Address
If you entered the wrong email address at checkout, contact us as soon as possible with your order number and the correct email. Once we’ve confirmed the order is yours, we’ll resend your files.

9. Refunds
For refunds, see our Return & Refund Policy. In short, because Products are digital, all sales are final unless your files are faulty, never arrived, were bought twice by mistake, or are significantly different from their description.

10. Contact Us
NEW FOLLOWSS
2114 W Shakespeare Ave, Chicago, IL 60647, United States
Email: cassatelladavide824@gmail.com
Phone: +1 (206) 440-7960

Shopify settings to check so the policy matches how your store works:

Turn off shipping on each product: in each product, under Shipping, uncheck “This is a physical product.” Otherwise checkout will ask buyers for a shipping address.
Digital delivery app: install the free Shopify Digital Downloads app, or another download app, so files are delivered automatically. Then set the download limit and link expiry to match Section 5.
File formats (Section 6): edit the list so it only shows the formats you actually sell.